Skip to main content

Unlinking TotalPass and fixing duplicated check-ins

How to disconnect TotalPass, what happens to Pro, and what to do if a workout shows up twice.

Written by Arthur Magalhães

Disconnect TotalPass

  1. Open the side menu → My Connections.

  2. Tap TotalPass.

  3. Tap Disconnect.

What happens: new TotalPass gym visits stop syncing, and Pro access through TotalPass ends. Check-ins already synced stay in your groups. To connect it again, see TotalPass.

Want to move TotalPass to a different GymRats account?

TotalPass Pro works on one GymRats account at a time. Disconnect it on the old account first, then connect it on the account you want to use.

A check-in appears twice

This can happen when more than one connection records the same workout, e.g. TotalPass and a watch or health app. A fix is coming in an app update. Until then:

  1. Open the duplicate check-in.

  2. Tap the three dots at the top right → Remove check-in. See How to delete a check-in.

To stop it happening, turn off auto-sync for one of the connections that records the same workouts. See About Auto-Sync.

Admins and moderators can also remove duplicate check-ins in their group.

Other sync problems? See Device sync troubleshooting guide.

Did this answer your question?