GymRats

Check you're signed in to the right GymRats account. Pro belongs to the GymRats account you bought it on. If you have more than one account (e.g. one with email and one with Apple or Google), sign in to the other one.

Check it's the same store account. Your phone must be signed in to the Apple Account or Google account that paid.

Update the app, then close and reopen it.

Check the purchase finished. Look for the Apple or Google receipt email. If there's no receipt, the payment may still be pending, e.g. a boleto or a card verification.

1. Check you're signed in to the right GymRats account. Pro belongs to the GymRats account you bought it on. If you have more than one account (e.g. one with email and one with Apple or Google), sign in to the other one.
2. Check it's the same store account. Your phone must be signed in to the Apple Account or Google account that paid.
3. Update the app, then close and reopen it.
4. Check the purchase finished. Look for the Apple or Google receipt email. If there's no receipt, the payment may still be pending, e.g. a boleto or a card verification.

Pro stays active only while TotalPass or Smart Fit is connected under My Connections, and the Pro subscription works on one GymRats account only.

Send us a DM on Instagram <a href="https://www.instagram.com/gymratsapp" rel="nofollow noopener noreferrer" target="_blank">@gymratsapp</a> with:

a screenshot of the receipt (Apple order ID or Google order number starting with GPA.)

- the email of your GymRats account
- a screenshot of the receipt (Apple order ID or Google order number starting with GPA.)

See also: <a href="https://help.gymrats.app/en/articles/10542061-about-gymrats-pro">GymRats Pro</a> · <a href="https://help.gymrats.app/en/articles/17005522-how-to-contact-gymrats-support">How to contact GymRats support</a>

What to check when you paid for GymRats Pro but the app still shows the free version.

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